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    There aren’t a lot of novels about hospital management.  A “business novel about a struggling hospital, Pride and Joy takes the reader through a journey of discovery into why good people with good intent struggle to achieve a breakthrough in performance”.  Alex Knight  is a management consultant who uses the Theory of Constraints; “a belief that inherent simplicity exists: in any goal-oriented system there are only ever a few places that have the power to affect the performance of the whole system—the system’s constraint(s)”.  The theory seems quite convincing, and a welcome antidote to the perverse effects of targets on […]
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