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    Admittedly, some people appear to thrive on conflict. “No drama Obama” was known to have a “circle of people who were collaborative and nondefensive”  whereas Hillary Clinton was reported as having “a staff consumed with infighting over how to sell their candidate” Why do some organisations develop cultures where conflict is managed productively whereas others have cultures where members work against one another? In their classic work on the social psychology of organizations, Katz and Kahn (1978) observed that “. . . every aspect of organizational life that creates order and coordination of effort must overcome other tendencies to action, […]
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    1. The April 2013 NHS reorganisation was big, even by the standards of the English NHS. NHS England Chief Executive David Nicholson famously said that the Cameron government reforms demanded “such a big change management, you could probably see it from space.” 2. As with previous NHS reorganisations big and small, the ideas were familiar: the idea that commissioning by GPs would improve care and efficiency; the idea that the central government, in the shape of the Department of Health, was too big and dictatorial; the idea that intermediate territorial levels of management such as Strategic Health Authorities were bureaucratic […]
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