The NHS is a very large and complex organisation. It would be surprising if things did not go wrong from time to time. This page is concerned both with procedures for discovering what may have gone wrong and what to do about it, but also with reports about major problems in the past. Many recent scandals seem to be centred around care at the end of life – obviously a difficult time, and one most of us do not talk about as much as we should.
Peter Aldous MP in a 2011 Westminster Hall Debate on the NHS Care of Older People said of the CQC Dignity and Nutrition Inspections ‘There is a sense of déjà vu here, it’s as if each new revelation creates a sense of outrage, then nothing happens. We have an obligation to ensure that this time it is different ’. Sadly this theme has been repeated many times in NHS complaints, regulation and enquries.
- Doctors in Unite call for a National Occupational Health Service. 2022-09-11
- THE FEELEY REVIEW OF SOCIAL CARE IN SCOTLAND 2021-03-17
- The Tories are attempting something even Thatcher and austerity could not achieve 2020-11-10
- SHA COVID-19 Blog 20 2020-07-27
- SHA COVID-19 Blog 12 2020-06-01
- Briefing Topic 3 – Test, Trace, outsourcing 2020-05-30
- Johnson’s refusal to waive £400 charge for NHS migrant workers ‘mean-spirited’, says Unite 2020-05-21
- Treasury leak: Firefighters vow to fight any public sector real-terms pay cut 2020-05-13
- Firefighters slam government and building owners as HCLG committee cladding survey highlights widespread safety failings 2020-05-06
- ROSIE COOPER MP CALLS FOR AN INDEPENDENT INVESTIGATION INTO ALL NHS COVID-19 DEATHS 2020-04-20
- FIREFIGHTERS TO FIT FACE MASKS AND DELIVER VITAL PPE AND MEDICAL SUPPLIES TO NHS AND CARE STAFF 2020-04-10
- Unite statement on whistleblowing in the NHS during the coronavirus emergency 2020-04-03
- SHA COVID-19 Blog 2 2020-03-23
- SHA statement on the 2020 Budget 2020-03-12
- Budget fails on flood response and fire safety, firefighters say 2020-03-11
- Fire Brigades Union response to HMICFRS inspections Tranche 3 2019-12-17
- Brentford Travelodge fire: Fire Brigades Union comment 2019-12-05
- Patient online consultation requests ‘mirror’ busiest surgery times 2019-03-26
- Mental Capacity (Amendment) Bill update 2018-12-04
- ‘LEGISLATION WATCH WALES’ – October 2018 2018-10-18
- Consultation survey for the NHS England Integrated Care Provider Contracts – all answers are here 2018-09-24
- As the dust settles from GDPR Day… 2018-09-22
- Give the Care Quality Commission more powers 2017-12-07
- Whistleblowers be warned 2014-12-12
- Is socially accepted injustice inevitable? 2014-12-04
- OFF Sick 2013-06-26
- Mid Staffordshire – the way forward 2013-05-17
- Can Oliver Letwin deliver an Ombudsman service fit for the 21st Century? 2014-10-17
- Patient safety in private hospitals 2014-08-22
- Hidden Cameras In Nursing Facilities 2014-07-13
- Independent local commissioners, not CCTV 2014-07-13
- The architecture of power in the new NHS 2014-07-11
- The Kingsmill Review: Taking Care 2014-05-19
- What to do about regulation? 2013-06-24
- Prevention is better than cure 2013-02-24
- Keogh to be Congratulated 2013-07-16
- Mortality Investigations 2013-02-26
- Contextual Factors in the NHS in England which are likely to have influenced the Occurrence of the Serious Untoward Events in Mid Staffordshire 2013-01-30
- Not More of the Same – innovation in the NHS 2013-02-13
- Lessons from Mid-Staffordshire 2013-05-20
- 21st Century Care and Compassion 2013-02-03
- Abolish the GMC blog
- AEGIS (Aid to the Elderly in Government Institutions) – description of archive material about this important but long closed campaign
- Action against Medical Accidents
- Allegations Concerning the Care of Elderly Patients in Certain Hospitals 1968
- Campaign for Health Service Democracy (site preserved 2008)
- Can the NHS do more to catch local ‘failures’?
- Care Quality Commission
- Carers Federation ICAS
- Citizens Advice
- Clifford Ayling enquiry – Ayling’s supporters
- Clinical Disputes Forum
- Clinical Governance and the Bristol Royal Infirmary Enquiry SHA Conference 2001
- Complaints at Guy’s
- Complaints and litigation – AVMA
- Complaints policy 2009- includes the legislation (Dept of Health)
- Cure the NHS (Stafford)
- Dealing with complaints constructively seminar London Friday 9th November 2007
- Evans Report – Royal Brompton & Harefield Hospitals April 2001
- Expert Witness Institute
- The future regulation of health and adult social care in England 2007 response to consultation
- General Medical Council
- Good doctors, safer patients – Prof Wendy Savage
- Health and Care Professions Council
- Health Service Ombudsman
- The Healthcare Commission’s role in handling complaints 2007
- Human error: models and management James Reason BMJ 2000
- Independent Complaints Advocacy Services 2008 (Department of Health)
- Kerr/Haslam Inquiry
- Krista Ocloo campaign
- Learning from Bristol: the report of the public inquiry into children’s heart surgery at the Bristol Royal Infirmary Steven Bolsin. Joan Higgins on the significance of the inquiry
- Learning From Mistakes SHA Conference Monday 30th April 2007
- Legal Duty of Candour – ‘Robbie’s Law’ petition
- Making a complaint about the NHS – Russell Jones and Walker
- Making experiences count: the proposed new arrangements for handling health and social care complaints – response to consultation Feb 2008
- Margaret Haywood -struck off for filming patients being neglected
- Mid Staffordshire NHS Foundation Trust
- Mid Staffordshire NHS Foundation Trust: Daily Telegraph report of goings on at the Patient Forum
- Mid Staffordshire NHS Foundation Trust Independent Inquiry
- Mid Staffordshire NHS Foundation Trust Public Inquiry
- National Association for Mental Health – this is a chapter from a book primarily about Scientology, but contains some interesting material about the Report of the Committee of Enquiry into Allegations of Ill-treatment of Patients and other Irregularities at the Ely Hospital, Cardiff (1969)
- National Recovery Guidance – Generic Issues – Inquiries
- NHS and local authority social services complaints (CAB)
- NHS Change
- NHS Complaints
- NHS Exposed – a campaign for individual rights. Unashamedly unbalanced
- NHS Redress: Statement of policy 2005
- NHS Redress Act 2006
- NHS Sucks
- National Health Service (Complaints) Regulations 2004
- National Patient Safety Agency
- NHS Patient Survey Programme
- NPSA’s role in complaints 2007
- Nursing and Midwifery Council
- Official Inquiry Reports into National Health Service Mental Hospitals
- Patient Opinion
- Patients First
- POhWER NHS Complaints Advocacy
- Principles of Good Complaint Handling Ombudsman 2008
- The Production and Reproduction of Scandals in Chronic Sector Hospitals 1981
- Professional Standards Authority for Health and Social Care
- Public Concern at Work
- Putting People into Public Services (NCC)
- Quality Compliance Systems Ltd
- Reforming the NHS complaints procedure – Consultation
- Regulating Healthcare Professionals – SHA Conference October 2006
- Regulation
- Report of the Committee of Inquiry into Allegations of Ill – Treatment of Patients and other irregularities at the Ely Hospital, Cardiff. 1969
- Richard Neale – Committee of inquiry
- Rigging the Death Rate 2013
- Robbie Powell’s case – falsification of medical records
- Rodney Ledward
- The Role of the Independent Complaints Advocacy Service 2007
- Royal Liverpool Children’s Inquiry
- A Safer Place for Patients, National Audit Office, 2005
- Scandal, social policy and social welfare By Ian Butler, Mark Drakeford, Jo Campling
- Shipman Enquiry
- South of England Advocacy Projects
- Sufferers of Iatrogenic Neglect
- The use and impact of inquiries in the NHS Higgins and Walshe BMJ 2002
- Towards an explanation of the corruption of care 1993
- What’s it all for? Reducing unnecessary bureaucracy in regulation 2009
- When Citizens Complain Report of the Public Administration Committee 2008
- Which
- Whistleblowing in the NHS – Westminster Hall debate 2009
- Whistleblow nurses ‘victimised’ October 2009
medical negligence under the new poor law