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Author Archives: Jose Calvo

Recent statistics regarding patient care throughout the NHS have caused widespread concern among numerous agencies and advocacy groups. Recently, figures showed that more than 102,000 individuals had to wait more than two weeks to see a cancer care specialist after their GP referred them. The maximum time from referral for a patient who has suspected cancer is 14 days, and the government aims to meet a 93% target for meeting this timeframe. Unfortunately, 25 out of 157 NHS trusts failed to reach this important threshold, and numbers are down since the 2011/2012 statistics. Exceeding this limit puts patients in an unnecessary […]
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With nearly all industries moving toward a more digital presence, it is no surprise that healthcare has taken a similar turn. Patients are demanding greater access to care in the UK, and online service providers are making an effort to meet this growing need. Just like brick-and-mortar health facilities, like dentists, hospitals, care homes, and specialists have an obligation to abide by standards set by the Care Quality Commission – the regulator of all health and social care services in England – online healthcare services must do the same. Unfortunately, a recent report published by the CQC highlights the perils […]
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If something can’t go on for ever then eventually it will stop – so says Stein’s Law – attributed to the eponymous American economist. Senior Health service managers are now openly admitting that the NHS cannot continue in its current state. Writing in the Observer recently, Chris Hopson, Chief Executive of NHS Providers commented: ‘It is surely now time for our national health and political leaders to publicly acknowledge that the NHS can no longer deliver what is being asked of it for the funding available. The evidence that there is now an unbridgeable gap between what the NHS is […]
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Big data is one of the most prominent buzzwords in the technology landscape today. Knowing what and potentially why customers think and act the way they do is a critical component of asuccessful enterprise, regardless of thesize of a company or the niche audience they serve. But data is not only valuable in the business of offering products to the masses – it is a necessary part of service industries as well, including healthcare systems. Recently, technology-based customer feedback innovator, HappyorNot, conducted a survey of patient satisfaction levels from more than 6 million patients spanning 25 countries. Scores were assigned […]
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According to the Action on Elder Abuse organisation, more than 500,000 older individuals are abused within the UK each year, with physical abuse, psychological abuse and blatant neglect topping the list of mistreatment categories. Elder individuals with treatment needs can experience abuse in a number of settings, including their own home, a hospital, or a care home in which they reside. The prevalence of elder abuse within the latter setting is a stark concern not only for individuals supposed to be receiving care, but also among caregivers, family members, and care facilities alike. To help combat the occurrence of elder […]
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