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Public and Patient Involvement What it means for the Commission for Health Improvement

David Gilbert presentation at our conference November 2002

David Gilbert

  Information Feedback Influence
Individual
  • Information to patients about treatments and services
  • Informed consent
  • Letters between clinicians available to patients
  • Individual patients able to feed back on their own care and treatment to improve quality
  • Ability to get help and raise issues of concern and to seek redress (PALS)
  • Shared decision making
  • Support to empower individual patients (e.g. advocacy)
  • Expert Patients
Collective
  • Information to the wider public about what the organisation is doing
  • Information to the wider public about how well the organisation is doing

  • Trends in complaints / issues raised by PALs, etc.
  • Feedback on patient experience (Patient Forums)
  • PPI in policy and planning (Patient Forums)
  • Support for lay representatives

Some thoughts about….

trends in PPI

what CHI has found

performance management of PPI

let’s talk the same language

….look at the same sorts of things

….and be clear about who does what