Friday 9th November 2007
The Abbey Centre 34 Great Smith Street Westminster London SW1P 3BU
This is a training session for people who have to deal with the NHS complaints system professionally, either from the inside or the outside. We will focus on mechanisms for ensuring that organisations respond positively to complaints and for managing the problems that often make this difficult.
The NHS needs to ensure that it consistently acts on and learns from complaints by patients, the Healthcare Commission says - Monday 8 October 2007. The Commission says trusts should do more to make it easier for people to raise a complaint. They should ensure that the care of those raising complaints is not adversely affected as a result. And they should strengthen procedures for investigating problems and improving services in the light of the lessons learned.
Main speakers
David Amos Director of Workforce University College London Hospitals NHS Foundation Trust
Sally Brearley Senior Research Fellow in Public and Patient Involvement Kings College London
Christine Noble South of England Advocacy Projects
Jonathan Wigmore Complaints Manager, Guy's and St Thomas' Hospital Jon's talk
Alex Turner, Health Mediation
last updated 16/07/09