
Fay SelvanChief Executive, Liverpool 3/2/06
Just give you a quick overview of our activities
Issues not a partnership - it is a group benefit of group and brand value
- control
Definition of a social business can be very broad does not distribute profits,
has social aim, acts in a business like way different organisational forms.
Lot of debate Co-ops, BUPA. Herein lies a problem I think social business
has to have added value not just a particular org form or not for profit distribution.
Today going to talk about one example of our work which I think demonstrates
how social business can offer added value to the NHS. In particular it can contribute
to the health inequalities agenda

Big Life Group group of social businesses and charities
Working together to help people who have had Raw Deal in life to change their
lives
And change the world while we are at it.
Have wide range of activities

This is the Kath Locke Centre in Moss Side Manchester
Winning the contract
Bid against 4 NHS trusts with turnovers of £60m each we had 250k p.a.
It was a key stage in the development of the Big Life group now one of the
largest social businesses in the country with 200 plus staff, 8m turnover, 5
social businesses and two charities.
We had no track record of owning buildings or of running health facilities
Didnt know what an autoclave was let alone how to maintain one
But always knew we could find someone who did!
But we did have a track record in :
Of course long before CPLNHS and this week's white paper policy drivers towards
plurality in the market place
Health Authority at the time was very forward thinking and took a real risk
in awarding us this contract
KLC has been open for ten years now V Successful
Services are provided by ourselves, the PCT, Local Authority, Mental Health
Trust and range of voluntary sector providers

So what difference has it made?
Local employment 77% of our staff at KLC live locally
Staff diversity
Environment welcoming hotel style, no barriers, no vandalsim/burglaries
All this helps make our services be accessible to local people
.Because when
we opened Moss Side was a very different area to how it is now

Known as Gunchester
Most public sector buildings were like forts aimed to lock people out or
into little confined spaces.
Some services were not available in the area because of its reputation BREAST
SCREENING VAN hadn't ben to Moss Side for ten years

But its not just the envornment and welcoming environment and staff that can
make services accessible
More than that
This is the Sugar group - formed by est Indian ladies with diabetes and run
by them.
We also developed a Dental service
We have also worked to influence the statutory sector services in the centre
Mental Health Team
PCT community involvement stragegy Local Area groups
The centre also helps build
a sustainable local community
This is the green plate cafe local social business
Local people feel the centre is theirs local ownership can get involved
in what happens here and have a say helps build social cohesion
And it works with wide range of people LD, Older people, people with mental
health needs, children, asylum seeekers - everyone is welcome not segregated
helps marginalised people feel included.
KLC is patient choice
Choice of counsellor ethnicity, gender
Helping people find their own solutions healthy living projects and self help
groups
This is the way forward for the NHS
Choice research four factors clinical quality, location, amenities but
also social interaction how you are treated when you get there.
Was PCT chair not taken on a small old DGH we have a lot to learn about
attracting patients if we are going to survive in the world of PbR
I personally dont believe that it would make a great deal of difference transferring
whole sections of the NHS and replicating what they provide for everybody in
a co-op but do think that the opportunity for engaging social enterprises
in the NHS as a way of meeting the needs of marginalised communities and tackling
health inequalities a regeneration agenda
But if this is going to be a reality then we need to change some things
Social enterprises like ours delivering NHS services need to be seen as part
of the NHS just like GPs
Need to develop commissioning so not just large international companies getting
opportunities but smaller local agencies like ourselves
Superannuation and being part of the NHS family
National policy intitiatives like LIFT
Power relationship needs to be acknowledged payments, contracts etc.
Overall, exciting time of change and opportunity
Best scenario organisations like ours can take up opportunities
Or status quo lot of organisational change but little change in the way
services delivered
Worst case new private sector providers sweep up the opportunities and the
better off areas benefit most with widening gap of inequality
Me I'm an optimist but it is down to us to make it happen.
last updated 6/02/06